Navigating Difficult Conversations

Question 1 of 4

1. Question
What is the Good News, Bad News, Good News Sandwich?
- A technique of positioning difficult information in a way that facilitates discussion rather that resistance or criticism.
- A tool that indicates you've thought about what you’re saying rather than giving a knee-jerk reaction to the issue.
- A way to puy credit in the relationship bank so you don’t go overdrawn by raising challenging issues.
- A distraction to get people focusing people on their lunch so they don’t notice the difficult topic you raise.
- All of the above.
- The first three answers only.
Correct

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Question 2 of 4

2. Question
At short notice your boss insists you stay late to work on an important project. Unfortunately, you have an important engagement to attend which you don’t want to cancel. What should you avoid if you wish to assertively advise your boss you can’t work overtime, yet want to show respect?
- Saying it’s unreasonable to ask you to do overtime at short notice.
- Imploring your boss to understand how difficult it is for you to cancel your existing plans.
- Giving in and doing overtime but showing how unhappy you're by complaining all the time?
- All of the above.
- None of the above.
Correct

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Question 3 of 4

3. Question
Your in-laws have invited you to an important function but it overlaps with a weekend away with your friends. What should you avoid when they get upset that you won’t attend and say you should change your plans?
- Tell them to mind their own business and go away with your friends.
- Change your plans immediately to avoid upsetting your in-laws.
- Implore them to understand the importance of commitments to friends.
- Go to the function with your in-laws but make them pay for it later.
- All of the above
- None of the above
Correct

Incorrect
Question 4 of 4

4. Question
What is the ATOMS process?
- A time bomb waiting to go off.
- A communications technique for re-visiting issues that haven’t been resolved.
- A process in the laboratory.
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Navigating Difficult Conversations

Navigating Difficult Conversations

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