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Emotional Content

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Emotional Content

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1. Question
What should you do about the emotional content in conversations?
- Try to ignore it and stick to the facts
- Act like a counsellor and get the other person to express their emotion, regardless of the situation
- Try to manipulate the other person by “pressing their buttons”
- Apply active listening in order to tentatively and respectfully discover the significance of the emotion in what you’re discussing
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